Our support team is here to assist you.
If you have any questions, please contact our team using the details below.
Our Customer Support is available Monday to Friday, 9am to 5pm GMT on business days. We reply within 24–48 hours on business days.
COMPANY INFORMATION
Shop Name: Veluxa Bags
Company Name: STYLVERA LTD
Company Number: 16862648
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@veluxa-bags.com
Phone: +44 20 4549 0248
Need help?
FREQUENTLY ASKED QUESTIONS
We have a 30-day return policy. Items must be unworn or unused, with tags, in the original packaging, and proof of purchase is required.
To start a return, contact info@veluxa-bags.com. Return shipping costs are the customer’s responsibility. Approved refunds are issued to the original payment method within 10 business days.
For full details, please read our Refund Policy.
Shipping is free on all orders within the United Kingdom.
Orders are shipped with Royal Mail.
- Orders are processed within: 1–2 business days
- Estimated delivery time after dispatch: 3–5 business days
- Total estimated delivery time: 4–7 business days
Orders placed before 11pm GMT on business days are processed starting the same business day.
Once your order has been dispatched, you will receive a tracking link by email, and you can also track your order via the Track Your Order page on our website.
For full details, please read our Shipping Policy.
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Maestro
- Shop Pay
- Shop Pay Installments
- Apple Pay
- Google Pay
Available payment methods are shown at checkout.
You can contact us via our contact page or by email at info@veluxa-bags.com.
Our Customer Support is available Monday till Friday, 9am – 5pm GMT on business days.